- Introduction
This Privacy Policy describes how Parq Vancouver collects, processes, retains, and protects personal information provided by users in connection with the use of its casino and betting services. By accessing or using these services, you acknowledge that you have read and understood the terms set out in this document.
Personal information is handled in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and any relevant provincial privacy requirements. Where services are accessed by users in jurisdictions subject to additional data protection standards, those standards are applied to the extent required by law.
This document applies to all registered account holders and visitors who interact with the services. It does not apply to third-party websites or services that may be linked from the platform.
- Information Collected
Parq Vancouver collects personal information that is necessary to establish, manage, and operate user accounts and to deliver casino and betting services. The categories of information collected include the following.
Identity information: full legal name, date of birth, government-issued identification details, and other information required to verify identity and confirm that the minimum age requirement to access the services is met.
Contact information: email address, postal address, and telephone number.
Account information: username, account credentials, transaction history, and records of activity associated with the account.
Financial information: payment details necessary to process deposits and withdrawals, including information required for anti-money-laundering compliance and fraud prevention.
Technical information: IP address, device identifiers, browser type, operating system, and session data collected automatically when the services are accessed.
Behavioral information: records of how you interact with the services, including usage patterns, session duration, and activity logs, used to monitor service integrity and support responsible gaming obligations.
Only information necessary for the purposes described in this policy is collected. Personal information is not collected beyond what is required to fulfill those purposes.
- Purposes of Processing
Parq Vancouver processes personal information for the following purposes:
- Account registration and management: to create, verify, update, and maintain user accounts in accordance with applicable account requirements.
- Identity and age verification: to confirm identity and verify that the minimum age requirement is met before granting access to casino and betting services.
- Due diligence and compliance: to conduct checks required under anti-money-laundering legislation, fraud prevention obligations, and applicable regulatory requirements.
- Service delivery: to provide access to casino and betting services associated with registered accounts.
- Payment processing: to process financial transactions to and from user accounts, including deposits and withdrawals.
- Service monitoring and improvement: to analyze usage data for the purpose of maintaining and improving the technical operation of the services.
- Legal and regulatory compliance: to fulfill obligations imposed by law, respond to lawful requests from regulatory authorities or law enforcement agencies, and establish, exercise, or defend legal claims.
- Marketing communications: where explicit consent has been provided, to send communications relating to promotions or other account-related information. Consent for marketing communications may be withdrawn at any time by contacting the company through the channels specified in Section 9 of this document.
- Legal Basis for Processing
Personal information is processed where one or more of the following legal bases applies:
- Contractual necessity: processing is required to perform the contract between Parq Vancouver and the account holder, including account setup, service delivery, and payment processing.
- Legal obligation: processing is required to comply with applicable laws and regulations, including anti-money-laundering requirements, age verification obligations, and regulatory reporting duties.
- Legitimate interests: processing is necessary for purposes such as fraud detection, security monitoring, and service integrity, where those interests are not overridden by data protection rights of the individual.
- Consent: where processing is based on consent, including for certain marketing communications, consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.
- Sharing of Personal Information
Parq Vancouver does not sell personal information to third parties and does not share personal information with third parties for their own marketing purposes without explicit consent.
Personal information may be shared in the following circumstances:
- Group companies: with members of the same corporate group where necessary to support the processing activities described in this policy.
- Service providers: with third-party processors engaged to provide services on behalf of the company, including payment processing, identity verification, and technical infrastructure. These processors are bound by contractual obligations to handle personal information only as instructed and in accordance with applicable law.
- Regulatory and law enforcement authorities: where required by law, court order, or regulatory requirement, personal information may be disclosed to competent authorities. Disclosure may also occur where it is determined to be necessary to prevent fraud, protect the safety of users, or enforce applicable terms of service.
- Other users: in limited circumstances, such as participation in a game with other registered users, certain account-related information may be visible to other participants in that session.
- Data Retention
Parq Vancouver retains personal information for as long as is necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations, and to establish, exercise, or defend legal claims.
When personal information is no longer required for these purposes, it is deleted or anonymized in accordance with internal data retention procedures. Specific retention periods may vary depending on the category of information and the applicable legal or regulatory requirement.
- Security Measures
Technical and organizational measures are applied to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit using SSL/TLS protocols, encryption of stored data, access controls limiting data access to authorized personnel only, multi-factor authentication for staff accessing personal data systems, and audit logging of access to personal information.
No transmission of data over the internet can be guaranteed as completely secure. Security standards consistent with applicable legal requirements and industry practice are maintained.
- Your Rights
Subject to applicable law, you have the following rights in relation to personal information held by Parq Vancouver:
- Right of access: to request confirmation of whether personal information about you is held and to obtain a copy of that information.
- Right to rectification: to request correction of inaccurate or incomplete personal information.
- Right to erasure: to request deletion of personal information where it is no longer necessary for the purposes for which it was collected, where consent has been withdrawn and no other legal basis applies, or where processing is unlawful, subject to legal and regulatory retention obligations.
- Right to restriction: to request that processing of personal information be limited in certain circumstances.
- Right to object: to object to processing based on legitimate interests, including profiling, where individual circumstances justify such an objection.
- Right to data portability: to receive personal information in a structured, machine-readable format and, where technically feasible, to have it transferred to another controller.
- Right to withdraw consent: where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.
- Right to lodge a complaint: to bring a complaint before the Office of the Privacy Commissioner of Canada or the competent data protection authority in your jurisdiction if you believe your privacy rights have been violated.
Requests to exercise any of the above rights should be submitted in writing to the contact details provided in Section 9. Responses to requests will be provided within 30 days of receipt. In certain circumstances, a request may not be fulfilled, in which case a written explanation will be provided.
- Contact Information
For questions regarding this Privacy Policy, to exercise data protection rights, or to submit a complaint, contact Parq Vancouver through the designated privacy contact channel available on the official website. All requests should include sufficient information to identify your account and the nature of the request.
- Changes to This Policy
Parq Vancouver reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered account holders through the contact details associated with their account or by notice on the website. Continued use of the services following notification of changes constitutes acceptance of the revised policy.