Parq Vancouver is a land-based casino and resort complex located at 39 Smithe Street, Vancouver, British Columbia, V6B 0R3, Canada. The property operates 24 hours a day, seven days a week. This document sets out verified contact channels, communication procedures, and guidance for guests, members of the press, and individuals with privacy-related inquiries.
Physical Address and Location
The casino resort is situated at 39 Smithe Street in downtown Vancouver, adjacent to BC Place Stadium. All in-person inquiries, correspondence, and visits should be directed to this address.
Parq Vancouver
39 Smithe Street
Vancouver, BC V6B 0R3
Canada
This address applies to general guest services, casino operations, and privacy-related postal correspondence.
Contact Channels
General Inquiries by Phone
The primary telephone number for general inquiries is:
+1 604-683-7277
This number is the main published contact line for the casino and resort. It is available in line with the property’s 24-hour operating schedule. A toll-free number, +1-888-281-8868, is also referenced in some third-party directories as an alternative general inquiries line. Where there is any uncertainty, the direct local number above should be treated as the primary reference.
General Inquiries by Email
Written inquiries of a general nature may be directed to:
This address is listed on the official contact pages of the resort. Some materials also reference [email protected] as a general contact email. Both addresses are associated with the same property. For clarity and consistency, guests are advised to use [email protected] for standard correspondence.
Press and Media Inquiries
All press, media, and public relations inquiries should be directed exclusively to the designated press contact address:
This channel is intended for journalists, media representatives, and organizations seeking official statements, interviews, or factual information about the property. General guest service requests should not be submitted through this address.
Privacy Officer Contact
Individuals wishing to submit requests related to personal information, including requests for access, correction, or deletion of personal data held by the resort, should contact the Privacy Officer directly.
By email: [email protected]
By post:
Privacy Officer
Parq Vancouver
39 Smithe Street
Vancouver, BC V6B 0R3
Canada
The Privacy Officer is responsible for handling matters related to personal information in accordance with applicable privacy legislation. Requests submitted by post or email will be reviewed and responded to in accordance with the resort’s privacy policy and applicable legal timelines.
Official Websites
The resort operates under two primary online domains:
- parqvancouver.com - the main official website for the Parq Vancouver resort, covering the full scope of the property including casino, hotel, dining, and events information.
- parqcasino.com - the casino-focused domain, hosting contact pages, FAQ content, and service documentation specific to casino operations.
Both domains are official. Guests and other enquirers should use these addresses when seeking authoritative information or submitting online contact forms.
Third-Party and Non-Official Sites
A number of third-party websites reproduce contact details and branding associated with Parq Vancouver. These include review platforms, directory listings, and informational sites that are not operated by or affiliated with the resort. While some of these sites accurately reflect published contact information, they are not authoritative sources and may contain outdated or inaccurate data.
At least one site presents itself as an “online casino” under the Parq Vancouver name. Parq Vancouver is a land-based casino and resort. Any site presenting itself as an official Parq Vancouver online gambling platform should be treated with caution unless explicitly confirmed by the official domains listed above.
For all service, legal, and compliance matters, only parqvancouver.com and parqcasino.com should be treated as authoritative.
Frequently Asked Questions and Self-Service
The official FAQ section is available at parqcasino.com. It addresses common guest inquiries related to casino access, resort services, and general procedures. Where a question is not resolved through the FAQ, the contact channels listed in this document should be used.
Contact Summary
The following table summarizes the verified contact information for Parq Vancouver.
| Channel | Details |
|---|---|
| Physical address | 39 Smithe Street, Vancouver, BC V6B 0R3, Canada |
| General inquiries phone | +1 604-683-7277 |
| Alternate phone | +1-888-281-8868 |
| General inquiries email | [email protected] |
| Press and media email | [email protected] |
| Privacy Officer email | [email protected] |
| Privacy Officer post | Privacy Officer, Parq Vancouver, 39 Smithe Street, Vancouver, BC V6B 0R3, Canada |
| Official resort website | parqvancouver.com |
| Official casino website | parqcasino.com |
| Operating hours | 24 hours a day, 7 days a week |
Notes on Correspondence
When submitting written correspondence by post or email, guests are advised to include sufficient identifying information to allow the relevant team to locate any associated records or prior communications. For privacy-related requests, the Privacy Officer may require identity verification before processing a request, in accordance with applicable legislation.
Response times for email inquiries are not published on the official contact pages. For time-sensitive matters, telephone contact via +1 604-683-7277 is recommended.